An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not accept being charged such an excessive amount. Despite contacting customer service, I was told there was nothing they could do, which is completely unacceptable. I am requesting a refund of this unjust fee, and if my request is not resolved, I will consider canceling my card and taking further action.
Despite having no outstanding balance on my Bonus credit card, which I've actively used for four years, Garanti BBVA has suddenly charged me a ₺583 annual fee. This fee was imposed without any prior notification, as the bank apparently renewed my contract without informing me. When I called to requ...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
I was shocked to find a charge of ₺949.50 on my Bonus Gold credit card ending in 8014 on June 6, 2025. It was classified as an annual fee. It's even stranger that my card limit is simply ₺200—yes, you read that properly. It was crazy to see a cost that was almost five times my total limit. I didn't ...
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
Garanti BBVA Call Center contacted me and promoted a credit card with the clear promise that no annual fee would ever be charged as long as I remained a salary customer (receiving my salary through them). However, just two months after the card was issued, they charged a fee of ₺15,520 (approximatel...
Comments