On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my order had been canceled and a refund would be issued, even though I never requested a cancellation. When I called customer service again, they initially told me the item was packaged and ready to ship, but then said there was a mistake and that the product was out of stock. It took them 8 days to figure this out! Why did it show in stock when I purchased it? My payment was taken immediately, yet they waited until now to inform me it was unavailable. I’ve always liked GAP products, but this experience has been extremely disappointing. Please resolve this and issue my refund as soon as possible.
On November 24, 2023, I placed an order with GAP for 4 items. For three weeks, the system indicated that my products were 'being prepared.' When I contacted GAP, I was informed that the products were marked as 'lost' and returned, despite available inventory (after a month). I don't understand how d...
Two months ago, I ordered two pairs of sweatpants from Pull&Bear, and for an entire month, the status remained "preparing in the warehouse." I attempted to call customer service but couldn’t reach anyone. After a month of waiting, the order was canceled and refunded without any explanation. Hoping ...
I purchased a GAP sweatsuit on January 15th, 2024. After two washes, the sweatpants faded significantly, while the sweatshirt remained in perfect condition. I returned the item to the store on February 1st, 2024, and was told that it would be sent for inspection. I waited a full month for a response...
I placed an order on November 13, 2024, from GAP Online for four t-shirts, but one was incorrect. I contacted customer service on November 15 and 16, and they promised to follow up. On November 19, they finally called back and instructed me to return the wrong item, include a note about the correct ...
I placed an order with GAP online on September 25, 2024, and later returned the items. However, the refund issued to me was incomplete. I contacted GAP customer service three times, and they claim that one of the items was missing from the return. They also mentioned that they sent me an email regar...
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