GAP Online Sent Wrong T-Shirt and Failed to Resolve My Issue Promptly

I placed an order on November 13, 2024, from GAP Online for four t-shirts, but one was incorrect. I contacted customer service on November 15 and 16, and they promised to follow up. On November 19, they finally called back and instructed me to return the wrong item, include a note about the correct t-shirt, and ship it back. I followed their instructions, wrote the note on the paper included, and shipped the package on November 20. The return was delivered to GAP on November 21.

When I called on November 22, they asked for a tracking number, which I didn’t have but confirmed delivery to a staff member named B****. Despite this, I received an email claiming the wrong t-shirt was still being processed. I checked online, and the correct black t-shirt is in stock, yet they haven't sent it. Instead, customer service falsely claimed I didn’t provide a tracking number on time.

This issue has dragged on for too long, with repeated calls and conflicting information. GAP must immediately send the correct black t-shirt and fix their poor communication. Please review the call recordings to see how many times I’ve been misinformed. This situation is unacceptable.