I purchased a GAP sweatsuit on January 15th, 2024. After two washes, the sweatpants faded significantly, while the sweatshirt remained in perfect condition. I returned the item to the store on February 1st, 2024, and was told that it would be sent for inspection. I waited a full month for a response but never received any communication from the store. When I followed up, I was told that the return had been rejected due to "user error."
How can this be considered user error when the sweatpants faded after just two washes, while the sweatshirt - washed at the same time and in the same manner - is perfectly fine? This is clearly a product defect, and I am extremely disappointed with GAP's handling of this situation.
I have filed a complaint with the Consumer Protection Agency and am considering taking legal action. I will not give up until I receive a full refund or a replacement product.
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
On December 31st, 2023, I purchased 4 sweatshirts from the GAP online store. I washed one of them without ever wearing it. After washing, the sweatshirt became stretched out around the waist and looked like the picture I attached. When I went to the store to return it, they said they couldn't accept...
On September 25, I purchased a pair of sweatpants from GAP online, and it showed as in stock. For days, the order status remained “preparing,” so I contacted customer service, and they assured me it was being prepared and would ship soon. However, on October 2, I received a message saying that my or...
In February 2024, I purchased a GAP bag and used it only 2-3 times. Within the first week, the handle of the bag broke. I sent the bag for inspection and requested an exchange or refund. When I went to the store today to inquire about the status of my request, I was shocked to learn that GAP had rej...
In February 2024, I purchased a Lacoste shirt, which soon developed noticeable color fading on the chest area. I’ve returned it twice for an inspection, but both times my return was denied, with the explanation that it was “user error.” I strongly believe this shirt was damaged due to intense spotli...
Comments