Xolvie Resolution Specialist February 03, 2:31 pm
If you need to contact Gamepower support effectively and make sure your case moves forward;
• Use the official “Contact Us” form on the Gamepower website and send everything in a single message.
• Official email listed on their site: [email protected].
To avoid being given the runaround (the “perfect” message);
• Subject: “RMA/Warranty – [product] – [model] – issue”
• Include: order number/invoice, purchase date, serial number, videos/photos, and the tests you’ve already done
• Request: a ticket number, response timeframe, and RMA steps (address, return label, timelines)
Ask them to;
• Confirm receipt of the case and provide the ticket number in writing
• Clarify whether the RMA is handled by Gamepower or the seller
• Provide a concrete deadline and status updates until the case is closed
If you find these tips useful, consider leaving a comment on Xolvie to let us know.
Vote
Related Complaints
Gamepower Kai Titanium Ultra Driver Not Installing
Baran
February 07, 10:48 pm
-On February 7, 2026, I purchased a Gamepower Kai Titanium Ultra Wireless headset from İncehesap. When I connected the headset to my computer, I immediately started experiencing a driver issue. Even though the device is plugged into the USB port, the driver will not install, and I continuously receiv...
gamepower-kai-titanium-ultra-driver-not-installing-1.jpg
GamePower Monitor Went Black Due to Faulty Power Adapter
Tayfun
February 07, 11:06 am
-About four years ago, I purchased a GamePower GPR27C1MS144 27" 144Hz 1ms FreeSync curved monitor through Hepsiburada. On February 6, 2026, the screen suddenly went black and stopped displaying any image. When I connected the power adapter from another GamePower monitor that I use as a second screen,...
Gamepower Kizaru Ear Pads Worn Out and Causing Discomfort
Efe
February 03, 8:31 pm
-I have been using my Gamepower Kizaru headset for about three years. Especially over the past year, the ear cushions have worn out, causing significant discomfort and redness on my ears. After extended use, the headset becomes uncomfortable, and I can no longer use it comfortably. I purchased the p...
Gamepower Jin 7.1 Ear Pads Peeling After 4 Years
Abdülkerim
February 02, 10:39 am
-I have been using the Gamepower Jin 7.1 headset for about four years and have generally been satisfied with your products. However, over the past 3–4 months, the ear pads and the headband cushion on my Jin 7.1 have started to peel. This has now become quite uncomfortable. I have searched multiple t...
Gamepower Medusa 7.1 Hardware Failure Complaint
Ünal
January 30, 8:52 pm
-After using my Gamepower Medusa 7.1 headset a few times, I put it back in its box and stored it. Recently, when I tried to use it again, I found that it was not working at all. I had used the product without any issues until about 1–2 weeks ago, and experiencing such a failure after very limited use...
Gamepower Eva 7 Keyboard Won’t Connect via 2.4GHz Dongle
İsa
January 29, 10:27 pm
-Some time ago, I purchased a Gamepower Eva 7 keyboard through Hesapcomtr. I had been using the product without any issues in wired mode for a long time. However, over the past few days, when I try to connect it using the 2.4 GHz dongle, the keyboard will not connect wirelessly at all. I use the Fn ...
Gamepower Eva 7 Sleep Mode Bug Lowers RGB Brightness in Wireless Mode
Melih
January 29, 6:30 pm
-When I first purchased my Gamepower Eva 7 keyboard, I only used it in wired mode. I specifically chose this model because I planned to use it wirelessly in the future. However, this week when I switched to wireless mode, I encountered a serious issue. While in wireless mode, if I do not press any k...
Gamepower Jin Rainbow 7.1 Ear Pads Peeling and Flaking After Normal Use
Furkan
January 27, 4:55 pm
-I have been experiencing severe wear and peeling on the ear pads of my Gamepower Jin Rainbow 7.1 headset for about the past eight months. I purchased the product online 3–4 years ago and have only used it under normal conditions. It has not been exposed to any impact or liquid damage. Despite this, ...
Gamepower