I purchased three Dubai tickets from Flydubai for my mother, father, and myself. These were refundable tickets. Two weeks ago, due to work reasons, I wanted to cancel my own ticket. However, I was designated as the “primary person,” which meant I could cancel the other two tickets but not my own.
I tried to reach customer service by phone, but I couldn’t get through to anyone. I then sent an email, and they said they would respond within 96 hours. However, even after 168 hours, I still received no reply. There was not a single person I could reach to ask questions or get help.
As the travel date approached, I was unable to use my cancellation right that was promised when I purchased the tickets. I finally managed to cancel my ticket today, but I was charged a penalty and did not receive a full refund.
On August 9, 2025, I purchased three tickets through Flydubai. However, because I entered one passenger’s name incorrectly, I immediately corrected it within about 10 minutes using the name correction option. During this process, I did not receive any warning or notification, and the correction was ...
I purchased a Flydubai ticket for a Dubai–Istanbul flight, but I mistakenly selected the wrong destination. When I called for assistance, the airline’s representative gave me incorrect information, saying that the ticket could not be refunded or canceled. This same issue happened to me last year — d...
My suitcase was severely damaged, and Flydubai showed no concern whatsoever. I own a very expensive suitcase, and it was returned to me with two broken wheels. It was the largest-sized suitcase, and to make matters worse, it was later sent to the wrong location. When I went there to retrieve it, the...
I had a flight from Ankara Esenboğa Airport to Dubai today, July 10, 2024. Even though my visa and all other documents were in order, I was not allowed to board the flight. The reason given was that my passport’s validity period was two days short of the required six months. The passport control off...
On Tuesday, April 30, at 2:05 PM, we had a flight from Sabiha Gökçen Airport to Dubai. My two brothers and I — three passengers in total — arrived at the airport around 11:45 AM to check in. When it was our turn, the Flydubai staff member at the counter said, “I’m not doing your check-in; I’m not de...
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