I bought a record from Germany. Unfortunately, I made a mistake and bought over 150 Euros. The plates came to customs with Fedex. After this point, I could not get proper support from Fedex Turkey. The customs broker they recommended only pushed things uphill from the very beginning. He requested a new invoice. Although the company in Germany declared that it could not issue such an invoice, the necessity of a new invoice was insisted on. I requested the return of the goods from Fedex Turkey. However, I still have not received a response. With the customs consultant I reached through my own efforts, I was able to withdraw the goods without any problems, but at a high cost. Responsible for this high cost is Fedex, which distracts me and is not interested.
On Wednesday, October 8, I purchased a product from the international brand Camden Remini. After the product arrived in Turkey via FedEx, I was informed during customs procedures that I would need to pay a high fee of ₺15,000 to receive it. Because of this, I chose to return the item instead, but an...
I recently purchased a product from overseas and paid €175 for the item, plus shipping costs. When the package arrived in Turkey, it was held up in customs. FedEx directed me to a company called Medtria, which demanded ₺25,000 in customs clearance fees for a ₺6,500 product! This is an exorbitant an...
Our shipment, which arrived at Istanbul customs from France via FedEx Express on June 16, is still stuck in customs due to FedEx preparing the ATR document incorrectly three times. As a result, we are unable to issue end-of-month sales invoices and are burdened with a significant VAT liability. The ...
On June 16, our shipment arrived at Istanbul customs via FedEx Express from France. Since then, we have been unable to clear the shipment because FedEx has incorrectly prepared the ATR document three separate times. This repeated mistake has prevented us from completing customs clearance and severel...
We sent a package to our customer from Canada as a DAP/DDU within the scope of the micro-export. Then we got a call from FedEx, they said that we didn't pay the shipping fee. I asked them to send the invoice to me. When I examined the invoice, we noticed that was the Canadian Customs Fee and VAT of ...
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