Estée Lauder Payment Taken but Order Not Created

Today at 7:41 AM, I placed an order on the Estée Lauder website at m.esteelauder.com.tr. I purchased two foundations and one night serum, along with several free gifts that were included with the order. After completing the payment, $143 was charged to my card, and I received an SMS from iyzico confirming that the payment had been received on behalf of ELCA Kozmetik Limited Şirketi.

However, despite the payment being completed, no order appears on the Estée Lauder website. The transaction is not listed in my order history, and I have not received any email or SMS containing an order number. Although the money has been charged to my card, my order does not appear to have been registered in the system, leaving me without both the products I purchased and the money I paid.

I request that Estée Lauder and ELCA Kozmetik, which processed the payment, urgently investigate this issue and either register my order in the system and ship my products or, alternatively, immediately refund the $143 charged to my card.