Estée Lauder Ships Empty Package Containing Only Paper Instead of Serum
On July 12, 2026, I ordered the 20 ml Advanced Night Repair night serum through Estée Lauder's official website. My order was delivered to my address in Seyhan, Adana. When I opened the shipping package, I noticed that the product I ordered was missing—there were only pieces of paper inside. Although the item was never sent to me, my order was marked as delivered in the system.
As a result, my money has gone to waste, and I am deeply disappointed by a purchase from a brand I trusted. Marking an item as delivered when I never physically received it is completely unacceptable.
To resolve my grievance, I demand that the 20 ml Advanced Night Repair serum I ordered be shipped to me promptly and correctly, or if that is not possible, that a full refund of the amount I paid be returned to me.
