Eneba 150 USDT Purchase Canceled, Refund Still Missing

I made a purchase worth 150 USDT on the Eneba website. Later, I was told that the order was canceled and that my payment had never reached them. I asked my bank for confirmation, and they provided me with an account statement showing that the money had indeed left my account and was successfully delivered to the recipient. I now have this bank-issued statement as proof. I request that my money be refunded immediately. Eneba must resolve this issue.