Eneba Not Issuing Refund For Key Not Working

On 28/05/2026, I purchased a “Fortnite – 2800 V-Bucks (PS4/PS5) PSN Key UNITED KINGDOM” from Eneba for my UK-registered PlayStation account. The code provided has never worked despite my trying to redeem it multiple times exactly as instructed. Immediately after the purchase I contacted Eneba support and was passed between their AI assistant and several different agents. On 28/05/2026 at 13:10, the AI assistant claimed that a single digit in the code was wrong and gave me a rewritten variation to enter on the PSN screen. At 14:40, I replied that this variation also did not work. At 14:41, the AI claimed two characters were swapped and gave me yet another version of the code. By 14:56, after repeatedly following their exact steps, the key still remained defective, so I sent an error screenshot and clearly requested a refund. At 14:57, support then routed the dispute to a third‑party seller and told me I had to wait 3–5 business days, even though I rejected this delay at 15:04 and asked again for an immediate refund. During the night and the following day, the situation continued with different human agents but without any solution. On 29/05/2026 at 00:39, agent Iroquois Pliskin apologized, admitted the AI makes mistakes, and repeated a 1–5 day review timeframe. At 09:21, I explained that my autistic son had used my money for this purchase, that he did not understand why he still did not have his in‑game item, and that I was extremely frustrated by how long this was taking. At 14:03, agent Barbara Smith claimed the seller had “verified” the key and told me it had to be redeemed as a Fortnite V‑Bucks card via Epic Games instead of PSN, sending me a link. My emails at 14:21 and 14:37 show my attempts to follow these instructions. On 30/05/2026 at 18:58 and 19:11, I sent screenshots from Epic Games showing that activation was blocked because they were asking for a physical scratch‑off PIN from a retail card, which I obviously do not have as I only received a digital code from Eneba. I again requested a refund for my son at this point. At 19:43, Barbara Smith acknowledged this PIN blocker and said the issue was being escalated back to the vendor for a solution. On 31/05/2026 at 18:08, I followed up, explaining I was still waiting for either a proper response or a refund. On 01/06/2026 at 03:58, agent Cindy Blaze only sent a placeholder stating the seller was “investigating”. Finally, on 01/06/2026 at 19:14, agent Wade Usher wrote that the seller insisted the code was valid and demanded that I contact PlayStation via live chat, test the key again, obtain logs, and then send new screenshots back to Eneba. On 02/06/2026 at 15:48, I refused to do this unpaid support work for a product that has never worked and once again demanded a refund. At this point, Eneba and the seller have had more than enough time and information, including multiple screenshots, to see that the key is unusable. Instead of taking responsibility for the non‑working code they sold, they keep pushing me between AI, different agents, the seller, Epic Games, and now PlayStation, while my autistic son is still left without the Fortnite V‑Bucks he thought he had bought. I request that Eneba stop shifting the burden onto me, accept that the code they provided is defective or not fit for purpose, and issue a full refund for this Fortnite 2800 V‑Bucks PSN key without any further delay.