Eneba Sold Me an Invalid Steam Wallet Code and Denied My Refund
On June 7, 2026, at approximately 4:08 AM, I purchased a Steam Wallet code from Eneba under order number o-y7xf84o for approximately $34 (original purchase amount: ₺1,599.37). Shortly after receiving the code, I attempted to redeem it on my own Steam account. The redemption failed immediately, and I received an error stating that the code had either already been redeemed or was invalid.
I immediately contacted Eneba's support team and provided a full explanation of the issue. Eneba later informed me that the seller had confirmed the code had not been redeemed at the time of sale and claimed that it may have been activated on another account afterward. However, no concrete evidence supporting this claim—such as activation logs, redemption records, or any official documentation—has ever been provided to me.
The Steam Wallet code was never redeemed on any other account. After receiving the code, I attempted to activate it only on my own Steam account, where it failed immediately. Despite this, my refund request was denied solely based on the seller's statement. I cannot accept a decision that relies only on the seller's unsupported claim while completely disregarding the evidence and explanations I have provided as the customer.
As a result, I paid for a product that I was never able to use and have been unable to recover my money. I believe the seller may have resold a code that had already been redeemed or had previously been sold to another customer. Instead of resolving my issue, Eneba has chosen to side with the seller. I have retained all correspondence, purchase records, and supporting documentation related to this transaction.
Because I did not receive a valid and usable Steam Wallet code in exchange for my payment, I request that Eneba either provide me with a new, fully functional Steam Wallet code or issue a full refund of the amount I paid. If this matter is not resolved, I will pursue all available legal remedies, including filing a complaint with the appropriate consumer protection authorities.
