I bought a Dyson v10 upright vacuum cleaner on 15.11.2022 and on 15.12.2023 I reported the sounds coming from the pipe connections of the lower head of my vacuum cleaner to the Dyson customer service WhatsApp line. I requested a spare part, saying that it could break during the warranty period. Customer service said that it would not break and that it would be helped if it did. The brand was already a reason for me to choose it due to customer satisfaction, but on 17.04.2025, the place between the wheels of the lower vacuum cleaner head broke and I was told by customer service that the warranty had expired and that I would buy a new head for ₺2,500 and that there was no obstacle to use. Despite sharing a picture, we cannot use the device at home due to my young child's allergies. All the dust drawn in goes back into the house. While it was previously said that help would be provided if it broke, now they are trying to sell it for money. Dyson is a regret. Dyson never got back to me despite my request for a return and I will send an e-mail to the Dyson center abroad, while there are so many brands, Dyson has become a regret for me. I will write about this incident on every platform, including social media. It is not a problem to buy a part, but why would I buy a Dyson after this incident.
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
Hello, I live in Istanbul. I purchased a Dyson V15 cordless vacuum cleaner in August 2023. After using it for about a month, the two wheels on the side of the sweeping head broke. Without these wheels, it is very difficult to control the vacuum cleaner. The vacuum cleaner head became completely unus...
The round piece at the joint of the digital motorbar sweeping head of the Dyson Gen 5 Detect wireless vacuum cleaner, which I bought from Dyson.com on December 6, 2023, fell off by itself on March 1, 2024. Since the vacuum cleaner head lost its maneuverability, I initiated a video call with customer...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
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