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Thrifty Car Rental

Thrifty Car Rental Logo
Thrifty Car Rental

Complaints

10 complaints
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Thrifty Car Rental Has Not Refunded My Security Deposit

On July 12, 2025, I rented an Opel Crossland from the Thrifty office in Pythagorion, Samos. Even though I returned the v...

Thrifty Car Rental Never Refunded My 2,000 AED Deposit

Thrifty Car Rental told me that my 2,000 AED security deposit would be refunded within three weeks to one month. However...

Thrifty Car Rental Deposit Refund Delayed Over One Month

Thrifty Car Rental told me that my 3,000 AED security deposit would be refunded within three weeks to one month. However...

Thrifty Abu Dhabi Keeps Charging My Card Every Week

We rented a vehicle from Thrifty Rent A Car Abu Dhabi, and since then, we have been charged approximately $171 every wee...

Thrifty Sharjah Airport Charged Me for Unverified Traffic Tickets

After returning from my trip to Dubai, Thrifty Car Rental at Sharjah Airport began sending me repeated emails claiming t...

Thrifty Sharjah Airport Charged Me for Unverified Traffic Tickets

Thrifty Car Rental Deposit Not Refunded Despite Damage-Free Return

56

I rented a car from Thrifty Car Rental on March 18, 2024, and paid the rental fee using my credit card. I returned the c...

Thrifty Car Rental Deposit Not Refunded Despite Damage-Free Return

Thrifty Car Rental Dubai Airport Charges Hidden Feess

61

I booked a car for a couple of days from the Thrifty Car Rental branch at Dubai Airport for May 27-28. Instead of the or...

Thrifty Car Rental Orlando Booking Mishap Leads To Unfair Charges

62

I booked a reservation for a budget-friendly car from the Orlando location of Thrifty Car Rental through their website f...

Thrifty Car Rental Las Vegas 25% Overcharged & No Explanation

58

Last week, I decided to rent a car from the Thrifty Car Rental branch in Las Vegas for a three-day period. However, when...

Brand Overview: Thrifty

Thrifty, officially known as Thrifty Car Rental, is a globally recognized car rental agency that primarily caters to budget-conscious leisure and business travelers. The company was founded in 1958 and is currently owned by The Hertz Corporation.

Contact Info

Email: [email protected]

Phone: 1-800-847-4389

Industry and Operations

Thrifty operates in the travel and automotive transportation industry, providing short-term vehicle rentals for vacations, everyday travel, and business trips. The brand manages hundreds of neighborhood and airport locations worldwide, offering a straightforward, value-focused business model.

  • Economy and compact cars
  • SUVs, minivans, and pickup trucks
  • Premium and luxury vehicles
  • Corporate travel and loyalty reward programs

User Sentiment

Overall user sentiment regarding Thrifty is predominantly negative, with consumers consistently expressing frustration over unexpected billing practices, poor counter service, and difficulty resolving post-rental disputes.

  • Hidden Fees: Customers frequently complain about undisclosed charges added at the counter, including mandatory insurance add-ons and unexpected airport or shuttle fees.
  • Unjustified Fuel Charges: Many renters report being billed for refueling despite returning the vehicle with a full tank of gas.
  • Disputed Damage Claims: A major source of frustration involves customers receiving expensive bills weeks after their rental for vehicle damage or scratches they did not cause.
  • Long Wait Times: Reviews frequently highlight heavily understaffed rental counters, leading to wait times of an hour or more just to pick up a reserved vehicle.
  • Customer Service Unresponsiveness: Users commonly state that reaching customer support to resolve billing errors or dispute damage claims is extremely difficult and rarely results in a favorable outcome.

Share Your Experience

If you have experienced issues with Thrifty, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.