Brand Overview: Thrifty
Thrifty, officially known as Thrifty Car Rental, is a globally recognized car rental agency that primarily caters to budget-conscious leisure and business travelers. The company was founded in 1958 and is currently owned by The Hertz Corporation.
Contact Info
Email: [email protected]
Phone: 1-800-847-4389
Industry and Operations
Thrifty operates in the travel and automotive transportation industry, providing short-term vehicle rentals for vacations, everyday travel, and business trips. The brand manages hundreds of neighborhood and airport locations worldwide, offering a straightforward, value-focused business model.
- Economy and compact cars
- SUVs, minivans, and pickup trucks
- Premium and luxury vehicles
- Corporate travel and loyalty reward programs
User Sentiment
Overall user sentiment regarding Thrifty is predominantly negative, with consumers consistently expressing frustration over unexpected billing practices, poor counter service, and difficulty resolving post-rental disputes.
- Hidden Fees: Customers frequently complain about undisclosed charges added at the counter, including mandatory insurance add-ons and unexpected airport or shuttle fees.
- Unjustified Fuel Charges: Many renters report being billed for refueling despite returning the vehicle with a full tank of gas.
- Disputed Damage Claims: A major source of frustration involves customers receiving expensive bills weeks after their rental for vehicle damage or scratches they did not cause.
- Long Wait Times: Reviews frequently highlight heavily understaffed rental counters, leading to wait times of an hour or more just to pick up a reserved vehicle.
- Customer Service Unresponsiveness: Users commonly state that reaching customer support to resolve billing errors or dispute damage claims is extremely difficult and rarely results in a favorable outcome.
Share Your Experience
If you have experienced issues with Thrifty, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.