Einhell support fail

When I call you on the phone, the line drops just as I’m about to be connected, and this situation is really upsetting. ...I’m having to send you an email because I urgently need to reach technical service. My Einhell TE RS 18 Li device, with an invoice date of 23.11.2023, is not working, and I would l...

I delivered the TE-AG 125 CE product under warranty to the Einhell Ayvalık authorized service (Turkey) more than 1 month... ago. When I called 5 days later, I realized that the device had not been looked at yet. They said they would get back to you, but they did not, when I called again, they said they...

Hello, I have been using your products for many years and own around 30 products from the Einhell brand. The battery of ...my Einhell TE-CD12 cannot be repaired, as I was told. When I tried to buy a replacement, I was informed that it was out of stock. I then contacted your German headquarters to purch...

I purchased the Einhell TE-CD 18/50 Li-i BL cordless hammer drill as a home user, expecting a durable and maintenance-fr...ee tool due to its brushless motor. During the warranty period, the motor failed and was repaired. However, after only two more uses, the same issue occurred, and by this time, the...

I bought a vacuum cleaner from the Einhell brand called TE-VC 18 Solo. The product's motor stopped working. When I tried... to get a spare part, they said they had it in stock. But they're selling the $150 motor for ₺900 without offering any warranty. I really need to stress how crucial this issue is. ...