On April 30, 2025, I received a confirmation for my flight booking through eDreams Prime (Reservation Reference: 22542981433). Unfortunately, my flight was canceled due to a strike in Brussels, as reported in the press (link to article). Since then, I’ve been trying to get a refund for the canceled ticket, but it’s been months with no result.
I’ve sent multiple emails requesting assistance, but none of my messages seem to be reaching their support team. I’ve found no effective way to contact them. How is it acceptable that a travel agency like eDreams completely disappears when it comes to refunding money for a service that was never delivered?
I demand an immediate refund of the ticket price for the canceled flight and a clear explanation of the delay. I also urge eDreams to fix their communication channels—customers deserve accountability and timely support.
My March 10, 2025, flight from Cologne to London was canceled, yet I have not received a refund. I contacted the airline, and they informed me that since the ticket was purchased through eDreams, the refund must be processed by eDreams directly. However, despite my repeated attempts to reach eDreams...
I canceled a reservation on eDreams on January 17, 2024, and was told my refund would be processed. However, despite months of waiting, the money has still not been returned to my account. Every time I contact customer service, they tell me to "wait a little longer," but it's now March 3, 2025, and ...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
I purchased a flight ticket from Rome to Izmir through Edreams two months ago. I later canceled the booking on April 26. Today is May 20, and I’m still waiting for my refund. Nearly a full month has passed, and I have received nothing. Processing a refund should not be this difficult—especially whe...
I purchased a round-trip flight ticket to the Netherlands through the eDreams app, costing ₺20,000. However, I canceled my reservation and have yet to receive my refund. Despite assurances that the refund would be processed, no updates or actions have been taken. Adding to my frustration, I cannot ...
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