On April 23 at 20:00, I purchased a Pegasus Airlines flight ticket from Geneva to Antalya through EDreams, using Skyscanner as the booking gateway. However, when I checked the ticket via the Pegasus app using the PNR code, it returned an error saying “not found.”
I immediately contacted Pegasus customer service, and they informed me that the issue must be resolved by the travel agency that issued the ticket—in this case, EDreams. That’s where the real problem started: there is no reachable support line, no working complaint form, and not even a proper customer service email on EDreams’ website.
I am now stuck in limbo with a nonexistent ticket, no way to fly, and no one to speak to. This is unacceptable.
EDreams, I demand a full refund immediately. I paid for a valid flight and received nothing in return. Your platform has failed to provide both the service and any form of support. I expect this issue to be resolved urgently before I escalate it through legal means.
I used eDreams to buy a ticket from Antalya to Amsterdam today. But when I put the PNR code into the Pegasus website to check in, it told me there was no reservation with that code. When I called Pegasus, they confirmed that they didn't have a reservation for me. If you've been in a similar situatio...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
I booked a ticket through the eDreams website, but I never received a valid PNR number. I have no idea whether my flight is confirmed or not, and it’s incredibly stressful not knowing if I even have a seat. The site showed a PNR code (Cpz***) supposedly issued through Pegasus, but that code doesn’t ...
On November 10, 2024, I attempted to purchase a flight ticket from Istanbul to Jordan via eDreams and Skyscanner. The flight I selected was supposed to depart Istanbul on November 10 at 11:20 PM and arrive in Jordan on November 11 at 2:20 AM. However, the system issued a ticket for a flight departin...
I just purchased a flight ticket through eDreams, but the ticket is nowhere to be found. When I called Pegasus Airlines, they couldn't locate any reservation under my name. The PNR number provided by eDreams is incorrect. I can't reach a representative through eDreams' customer service. My credit ca...
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