Determine your eligibility for a refund first using the terms and conditions of your reservation. It's critical to confirm in advance whether you can get a refund on your tickets.
The second step is to get in touch with eDreams. You can do this by calling, emailing, or visiting their website. Make sure you have your reservation number at the ready before you call.
Thirdly, you'll need to give eDreams the supporting evidence for your refund request. A copy of your passport, your flight itinerary, or a letter from your doctor stating that you require a refund due to illness are a few examples of this type of documentation.
Finally, watch for eDreams to review your refund request and respond with the results. In general, you can anticipate hearing from them with an update in about a week.
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