How can I get a refund from eDreams?

On 20/01/2026, I noticed an unauthorized eDreams Prime membership charge of EUR 99.99 on my Visa card ending in 9870. The payment was processed on the same date and appears on my bank statement, but I did not authorize this transaction in any way. I have never used eDreams Prime before, nor have I e...

On 15 January 2026, eDreams took an unauthorized payment of €99.99 from my debit card. On my bank statement, the description of the charge appears as “CRT****8290*EDREAMS P”. I have never requested or approved this payment, and I do not have any subscription with eDreams that would justify this amou...

I recently noticed eDreams Prime charges on my bank account that I did not authorize, and for a service I did not knowingly subscribe to. On 2 December 2025 and again on 31 December 2025, amounts of ZAR 229.00 each were debited from my First National Bank account in South Africa, with reference 7469...

I booked two flight tickets through the eDreams website using the email address elnadymahmoud***@gmail.com. The reservation was for a round trip from Cairo to Jeddah with Nesma Airlines for the outbound flight on 21 January 2026 and Flyadeal for the return flight on 1 November 2026. I completed the ...

On January 7, 2026, I noticed that $109 USD was charged to my Garanti Bank credit card under the name eDreams Prime membership fee. I have never applied for any membership with eDreams, I did not purchase any tickets or make any reservations, and I have never even used this company. After this char...

I recently discovered that an eDreams Prime subscription was charged to me without my authorization. On 15 October, 15 November and 15 December 2025, amounts of R195 were debited from my account via my FNB card for eDreams Prime, even though I did not knowingly subscribe to this service and did not ...

On 10 December 2025, my credit card was charged 89.99 AUD by eDreams for a Prime annual subscription, plus an additional 3.15 AUD overseas transaction fee. I did not knowingly subscribe to any eDreams Prime service, and I can find no reference to such a subscription in my emails, documents, or any r...

I rented a car through eDreams to pick up at Cologne Airport in Germany. I made my reservation for November 29, 2025, for a period of three days, and I paid $67 in advance by credit card. When I went to pick up the car, I was told that my reservation had been canceled because I was only 59 minutes ...

I am writing regarding an unwanted charge of €99.99 taken from my Belgian bank account yesterday for an eDreams Prime subscription. When I accepted Prime, I clearly believed it was a free service or a free trial, and I did not intend to pay this amount. After noticing the charge, I tried several tim...

I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...

I booked 8 flight tickets through eDreams and paid in advance for a cabin trolley bag for each passenger. A day before the flight, I discovered that eDreams had failed to inform the airline about the trolley payment, forcing me to pay again at the airport. An eDreams representative promised a full r...

On November 10, 2025, I noticed an unauthorized charge of 115.91 USD on my credit card under the name “eDreams Prime Annual Barc,” even though I had previously canceled my eDreams membership. I had emailed eDreams at n***********@hotmail.com** to request the cancellation, but I never received a repl...

Edreams charged 754.03 DKK from my Danish account without my consent. Please refund my money immediately. This is an unfair decision because you should have allowed me to make my own choice instead of suddenly deducting money from my account without permission.

On the night of October 3rd to October 4th, I rented a Peugeot 3008 through eDreams Cars, with the local rental provider being Essence Car, at Izmir Adnan Menderes Airport (Turkey). However, when I arrived to pick up the vehicle, the rental company refused to deliver the car, stating that the reserv...

eDreams charged me without my consent and refuses to refund my money. I never subscribed to their Prime membership, yet they still debited my account. This was all I had, and I never used any of their membership benefits. They claim everything is correct on their side, but all I want is my money bac...

On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...

On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...

eDreams, please cancel my subscription and issue a refund immediately. Stop charging me unfairly. My card ending in ****4551, expiring on 04/26, was used for the payment. I am requesting that you cancel my subscription and refund the amount without further delay, as I do not wish to continue with yo...

On September 22, 2025, I purchased a flight ticket through the eDreams website. During the purchase process, I did not approve any Prime membership or additional service, nor did I check any boxes for such an option. However, on the same day, I later noticed that 99.99 EUR (5,040.10 TL) was withdraw...

I booked a ticket and eDreams first said there was a technical issue and the ticket was not confirmed, but later I saw that the ticket was actually confirmed without them sending me any email. Because they told me it was not confirmed, I purchased another ticket, but now I see that my card has alrea...

On September 21, 2025, at 09:44 in the morning, 99.99 EUR was withdrawn from my spouse’s İş Bankası card ending in 5216 by eDreams Prime Annual Gibraltar GI. I never requested any membership or subscription related to this. A year ago, I purchased a ticket through eDreams, but even then, I did not g...

Dear eDreams Customer Service, I was charged for an eDreams Prime subscription without my consent. I never authorized this service, nor did I agree to any recurring payments. I demand the immediate cancellation of this subscription and the full refund of the amount charged. If the refund is not proc...

Dear eDreams Customer Support, I recently noticed that I have been charged R135 per month since May for a subscription with eDreams Prime. I did not intend to purchase this subscription, and I kindly request that you cancel it immediately. Additionally, I would greatly appreciate it if you could ref...

Dear eDreams Customer Service, I am requesting the immediate cancellation of the eDreams Prime Plus subscription linked to this email address: victorxq****@gmail.com, along with a full refund of the €100 charge made to my card (last 4 digits: 3862, cardholder: R Rodriguez M***). I want to emphasize ...