Brawl Stars Support Sending Automated Replies About Refund
On January 1, I purchased the Brawl Pass for Brawl Stars through the Apple App Store for approximately $15. When I logged back into the game later that evening, I noticed that my account had a negative gem balance. I immediately contacted in-game support and also reached out via email to report the issue.
In the response I received, I was told: “There is an approved refund request on your account. If a refund request is opened for a used product, a negative balance will be reflected on the account.” However, I absolutely did not submit any refund request. In fact, I don’t even know how to initiate one. Despite explaining this multiple times, I keep receiving the same standard response, and I feel that no real investigation has been conducted.
In summary, I am requesting either a clear explanation regarding the alleged refund request made in my name and a correction of the negative gem balance along with reinstatement of my Brawl Pass, or—if a refund was truly processed—that the approximately $15 be returned to my Apple ID. I expect a concrete solution and a clear response rather than automated messages.
