On January 1, I purchased the Brawl Pass for Brawl Stars through the Apple App Store for approximately $15. When I logged back into the game later that evening, I noticed that my account had a negative gem balance. I immediately contacted in-game support and also reached out via email to report the issue.
In the response I received, I was told: “There is an approved refund request on your account. If a refund request is opened for a used product, a negative balance will be reflected on the account.” However, I absolutely did not submit any refund request. In fact, I don’t even know how to initiate one. Despite explaining this multiple times, I keep receiving the same standard response, and I feel that no real investigation has been conducted.
In summary, I am requesting either a clear explanation regarding the alleged refund request made in my name and a correction of the negative gem balance along with reinstatement of my Brawl Pass, or—if a refund was truly processed—that the approximately $15 be returned to my Apple ID. I expect a concrete solution and a clear response rather than automated messages.
In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance. This is unacceptable—why should player...
I'm very unhappy with my recent encounter with Brawl Stars. Out of the blue, all of my in-game purchases vanished without any warning. I promptly contacted them to have the situation rectified. However, rather than addressing the problem, they insisted that a refund had already been issued, even tho...
I recently purchased a Brawl Stars account, but upon logging in, I discovered it was completely new, with zero trophies and no progress made. This is not what I expected when buying the account. I attempted to request a refund, but my request was denied. I then sought help through the support secti...
Although I usually buy the Brawl Pass Plus every month, I wasn’t planning to get it this time since I didn’t like the rewards. However, my younger cousin made the purchase on my account without my knowledge. When I tried to request a refund, I received a penalty of -5000 gems, and the money wasn’t r...
I’m beyond frustrated. I just noticed that Brawl Stars has charged my card €6.95, even though I haven’t bought anything from the game. This isn’t the first time—back in March, there was a similar unexplained transaction. It looks like my card is being charged regularly without my permission, and I h...
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