5
Nevin is very satisfied with the result
Resolved

Dyson V15 Stops Randomly During Use – Unable to Get Support

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Nevin
December 14, 2024 1:49 pm
5
Nevin's Thank You Message
“Thank you for their support ☺️”

My Dyson V15 vacuum keeps stopping on its own during use, making it impossible to clean effectively. I tried contacting customer service for assistance, but I couldn’t get through to anyone. The lack of support from such a well-known brand is deeply disappointing.

It’s frustrating to experience these issues after investing in a premium product. Customers shouldn’t have to deal with such inconvenience without proper support. I expected much better from Dyson, given its reputation.

I demand an immediate resolution to this problem. Dyson must provide proper customer service and address the performance issue with the V15. This situation is unacceptable, and I urge the company to take action promptly.

December 19, 2024 4:49 pm (5 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Nevin
Nevin
December 19, 2024 4:51 pm

Ms. Merve solved my problem, I thank her very much.

Nevin
Nevin
December 19, 2024 4:52 pm

I especially thank Ms. Merve very much; you should appreciate the value of your valuable employees for your company. ☺️

Nevin
Nevin
December 20, 2024 2:57 pm

Thank you for their support ☺️

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