I Face Missing Attachments After Dyson V15 Detect Absolute Replacement Under Warranty

I sent my Dyson V15 Detect Absolute vacuum to service on February 10, 2024, because the digital display screen never worked from the moment I unboxed it. The device was still under warranty, and Dyson processed a replacement. However, instead of receiving the same model, I was sent a Dyson V15 Detect with fewer attachments than what originally came with my Absolute model.

Specifically, my original box included an Anti-Tangle mini motorhead, a low-reach adapter, and an additional accessory whose name I don’t recall—all of which were in unused, sealed condition when I returned the vacuum in its original packaging. Despite submitting full documentation, including my invoice and warranty certificate, Dyson’s call center told me I’d need to buy those missing parts again.

This is unacceptable. I already paid for the Absolute version and its accessories. If you replaced my vacuum with a lower model, the least you could do is return the attachments I originally owned or provide equivalents at no cost. Being told to re-purchase something I’ve already paid for is not a solution—it’s disrespectful.

Dyson, I demand that the full set of attachments I rightfully own be shipped to me immediately without additional charges. This is a basic matter of honoring the purchase and ensuring proper customer service. I expect a quick and fair resolution without further delays.