I'm utterly disappointed with Dyson! I purchased a V12 vacuum cleaner in May, but the charger adapter malfunctioned after just 4-5 uses. Since June 12th, I've been waiting for them to send a replacement charger, but their customer service has been utterly useless. They claim the charger is out of stock and have no idea when it will be available. I've requested a return for the product and I'm still waiting for information. I deeply regret buying a Dyson vacuum. Their customer service is a complete disaster. It's like talking to a robot with zero assistance and zero support. They don't even have a basic adapter, which is a common accessory used in many vacuums. If this continues, I'll take this matter to the Consumer Court.
I recently bought a Dyson V12 vacuum, but it came with a defective charger, rendering the product useless. They assured me that a replacement charger would be provided, claiming that the item was in stock. However, weeks have passed and I have yet to receive it. I'm stuck in a never-ending cycle of ...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a re...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
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