Dyson V12 Vacuum Defective Charger
I recently bought a Dyson V12 vacuum, but it came with a defective charger, rendering the product useless. They assured me that a replacement charger would be provided, claiming that the item was in stock. However, weeks have passed and I have yet to receive it. I'm stuck in a never-ending cycle of excuses - one person says it's in stock, another says it's not, and no resolution is in sight. It's very annoying to have spent so much money on a vacuum that I can't even use. I've had enough and am considering taking this matter to consumer protection agencies to seek a permanent solution. In this situation, I'll go to any length to protect my rights!
Dyson, it is just a charging adapter, it shouldn't be this difficult. But if you want it, you can buy a Dyson for 20,000 TL. On top of that, they want money for a faulty charging adapter they sent. This company is unbelievable. I'm going to consumer arbitration over this.
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Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will address the matter with sensitivity. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Yes, I received a response, but I was told that I needed to wait on the phone. I wonder if I can use my vacuum cleaner years later. How can such a big company be so behind in sending a tiny charger? You will send a charger, and my grievance will be resolved. Please, enough already.
