I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been 20 days since that happened, and the company still hasn't sent the part. When I called customer service again after 20 days, they told me once more that the part I needed was not available and they wanted to end the conversation. We bought a Dyson thinking we wouldn't have any issues, but it turns out we were wrong. We're dealing with a company that can't even provide replacement parts for expensive products they sell. We haven't been able to use the vacuum for more than 20 days. We hope our distress will be resolved quickly.
I've been waiting for a replacement adapter for my broken Dyson V12 vacuum for 2.5 months now. Unfortunately, the service center has sent me incorrect or incompatible parts, this is their product, how come they sent them wrong...Every piece of information is with them.. My vacuum broke just one mont...
I'm really angry with Dyson! During the two-year warranty, two parts of my V12 model vacuum broke. The first nozzle head was replaced in just 15 days, but they used a model that wasn't compatible. They finally sent the correct one after waiting for 3 months. But, it broke again in just 10 days! They...
I'm utterly disappointed with Dyson! I purchased a V12 vacuum cleaner in May, but the charger adapter malfunctioned after just 4-5 uses. Since June 12th, I've been waiting for them to send a replacement charger, but their customer service has been utterly useless. They claim the charger is out of st...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
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