I purchased a Dyson V10 vacuum cleaner from Ankara Panora Mall in March 2023. Unfortunately, within just two months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new unit. However, my frustration grew when the new unit also developed a trigger problem within two months. Once again, I had to send my vacuum cleaner in for repairs. This time, the service center fixed the issue and returned it to me. To my dismay, the trigger problem resurfaced within another two months. When I contacted Dyson service, they suggested sending only the main trigger part for a replacement, which I find unacceptable. I've also expressed my concerns to customer service. I've owned this vacuum cleaner, covered by a 2-year warranty, for 7 months, but it has spent 6 months in your service center. This situation is far from acceptable. Why should I continue to endure repairs and part replacements on a relatively new product? I urgently request a resolution to this ongoing problem. I no longer wish to use the V10 vacuum cleaner. I kindly request either a replacement with the V12 model, which does not have a trigger or a refund equivalent to the current V10 price. I hope we can resolve this matter without resorting to legal action.
The Dyson V10 vacuum cleaner I purchased 7 months ago has been experiencing a trigger problem for the past 2 months. There's a jam. When I contacted Dyson, they instructed me to send the device for servicing, and it would take approximately 20 days. Being without a vacuum cleaner for over 20 days is...
The trigger on my Dyson V10 vacuum is not working. Since this issue occurred over the weekend, I had to wait two days to contact customer service, as Dyson operates only on weekdays between 9 AM and 7 PM. Anticipating the need for the serial number, I took a photo of it and shared it with my workpla...
On April 19, 2024, I took my Dyson V10 vacuum cleaner to the service center in Ankara Kentpark, reporting its inability to absorb dust. I stressed the urgency of the matter, explaining I had no alternative vacuum at home. Additionally, I sought guidance on the out-of-warranty repair process and asso...
On May 26, 2023, I purchased a Dyson V10 vacuum cleaner from Teknosa. I didn't use it much because I wasn't at home much during the summer. The trigger problem arose soon after. Two people nearby have the V10 and are experiencing the same issue. One sent it in for service, changed the battery, and i...
I purchased 2 Dyson V12 vacuum cleaners from the Dyson Turkey Store on December 22, 2022. Both vacuum cleaners are under warranty until December 27, 2024. The furniture adapter part of one of the vacuum cleaners malfunctioned, and I contacted the technical service in September 2023. An email was sen...
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