I purchased a Dyson V10 vacuum cleaner from Ankara Panora Mall in March 2023. Unfortunately, within just two months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new unit. However, my frustration grew when the new unit also developed a trigger problem within two months. Once again, I had to send my vacuum cleaner in for repairs. This time, the service center fixed the issue and returned it to me. To my dismay, the trigger problem resurfaced within another two months. When I contacted Dyson service, they suggested sending only the main trigger part for a replacement, which I find unacceptable. I've also expressed my concerns to customer service. I've owned this vacuum cleaner, covered by a 2-year warranty, for 7 months, but it has spent 6 months in your service center. This situation is far from acceptable. Why should I continue to endure repairs and part replacements on a relatively new product? I urgently request a resolution to this ongoing problem. I no longer wish to use the V10 vacuum cleaner. I kindly request either a replacement with the V12 model, which does not have a trigger or a refund equivalent to the current V10 price. I hope we can resolve this matter without resorting to legal action.
I purchased my Dyson V10 cordless vacuum about 10 months ago from Dyson Turkey’s authorized seller on Trendyol. During the time I used the product, I constantly experienced a stuck trigger issue, and the sponge inside the vacuum head became deformed very quickly. Because of these problems, I sent th...
I purchased the Dyson V10 Absolute vacuum cleaner in 2022 and have been experiencing a persistent trigger issue since day one. The machine suddenly stops working as the trigger fails to engage properly, causing the motor to stop. Despite this recurring problem, I continued using it as I don’t have a...
The Dyson V10 vacuum cleaner I purchased 7 months ago has been experiencing a trigger problem for the past 2 months. There's a jam. When I contacted Dyson, they instructed me to send the device for servicing, and it would take approximately 20 days. Being without a vacuum cleaner for over 20 days is...
I sent my Dyson V10 vacuum to the service center when the trigger broke, and in 2023, following their advice, I also purchased a replacement battery as they mentioned the original battery might wear out soon. I paid a total of ₺5000 at that time. However, the battery lasted over a year without any i...
We have been dealing with the never-ending chronic problem of our Dyson V10 vacuum cleaner since we purchased it. We have never been able to use it comfortably without any issues. You boast about the product while selling and advertising it, but when a problem arises, you are nowhere to be found. Th...
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