In February 2024, I purchased a Dyson Gen5 vacuum. Since then, I’ve been experiencing several problems with the device. First, the vacuum turns off by itself during use. Sometimes it works for 5 minutes, sometimes 20 minutes, but the issue happens repeatedly. In addition, there’s a noticeable looseness where the main wand connects to the vacuum, which negatively affects comfort and usability. The service center claimed this looseness was “normal,” but I strongly disagree — it should not be like this.
Moreover, the silicone parts of the vacuum began to peel within a short time, and the battery adapter has been slightly bent since the day I bought it. Due to all these issues, I handed the vacuum over to the service center last Tuesday. They informed me that the process could take about 16 days, or even longer if necessary.
I am requesting that these problems be permanently resolved. Specifically, I want the self-shutdown issue to be completely fixed, the connection part replaced, and the looseness problem eliminated when the device is returned from service. Ideally, I would prefer that my device be renewed entirely as this would be the most satisfactory solution.
Supposedly, a modification was made to the body of the device. My problem still persists. The device shuts itself off. Every five minutes, it stops for no reason. Since I can't record it for hours, I was only able to record it once when it stopped. So whatever the solution is, please fix it. Dyson has not solved my problem. When you pay a ton of money and can't get service, you regret it. The problem has not been resolved...
Sent it to service and it came back still the same... My stopping problem, which is also present in the video recording, continues. It stopped during a video call, and the service cleaned the cyclone and sent it back. The service guys couldn't find an electrical outage. Come on, why does it stop? As soon as it arrived, I turned on the spotless device, and it stopped three times again. Why, why? A Dyson that doesn't stand behind its product? It's regrettable.
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