I contacted Dyson customer service regarding the outer purple filter, which has come off and is deformed. They told me that this does not affect the suction power and that the filter is only for visual purposes and serves no real function. I couldn't believe it when they claimed there was no issue.
I insisted that the suction power was low and requested a replacement, but they refused, stating that they do not offer replacements for this issue. When I asked if they were really treating customers this way, they simply said, "This is our policy." They also informed me that the filters have a one-year warranty. How is this possible? Aren't all parts of the device covered by a two-year warranty? This is truly disappointing.
I called customer service about my Dyson cordless vacuum because the suction power has been going down during the warranty period. After looking at it over video call, they said the problem might be with the carpet brush and started the request for spare parts. But it's been two months and I still d...
We contacted Dyson customer service because our Dyson V12 model kept displaying the "clean the filter" warning even though we had cleaned it, and our underarm attachment broke twice in the same place without any force. I explained that we have been experiencing filter problems for the last six month...
I purchased my Dyson V15 vacuum cleaner about 1.5 years ago from the official Dyson website, and for the past 6 months, I have been experiencing several issues. The purple flower-shaped side parts came off, the attachment points loosened, and gaps formed as if they were about to break. In addition, ...
On February 19, 2023, I purchased a Dyson V15 Detect vacuum cleaner. Last month, I noticed that a part at the joint in the body had deformed, causing air to be sucked in from that area during operation. I immediately contacted customer service about this issue. During a video call, they had me hold...
Hello. I sent in my Dyson V12 vacuum for warranty repair due to visible peeling on the purple parts. Even though the serial number is clearly printed on the battery, they rejected the service request saying the serial number was missing. I had to ship it again after receiving an email from them, ins...
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