I called customer service about my Dyson cordless vacuum because the suction power has been going down during the warranty period. After looking at it over video call, they said the problem might be with the carpet brush and started the request for spare parts. But it's been two months and I still don't have the replacement part. Even though I called customer service several times, they told me that the delay was because the parts were coming from abroad and might be held up in customs. When I called customer service again, they told me that the problem might be with the filter and that I should wait for it to be fixed after I changed the filter. If the problem keeps happening, they said to check other parts. Now I'm asking that the vacuum be taken to technical service so that it can be looked at carefully. However, the people on the video calls tend to replace certain parts without directly addressing the problem, saying that this is what needs to be done and that they can't take the device into technical service right away. I don't like that Dyson uses a "trial and error" method by suggesting part replacements without first doing a full inspection. I insist on a full technical check of my vacuum so that the problem can be found and fixed correctly. Please solve my problem as soon as possible.
I own a Dyson V15 vacuum cleaner, and there are only 3 months left on its 2-year warranty. For the past two months, the suction power has significantly dropped, and the filter cleaning warning keeps appearing even after I thoroughly clean and dry the filter for 2-3 days before reinstalling it. I’ve...
Hello, I purchased my Dyson V12 cordless vacuum 4 months ago, and I've been facing suction problems since the very first use. After contacting Dyson customer support and going through a video call with their representative, I was told that there was indeed an issue with the suction power. They assur...
I have a Dyson V8 vacuum, and the head that cleans the carpet is making strange noises and sometimes stops turning. I looked for blockages but didn't find any, so I called Dyson's customer service and sent them photos and videos of the problem. The next day, they told me that the device is still und...
I’m pretty disappointed with my experience with Dyson. I had a problem with my Dyson carpet sweeping head, so I reached out to customer service, and they promised to send me a replacement. It's been two months now, and we still haven't received the shipment. Whenever I call, I always hear the same t...
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
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