We contacted Dyson customer service because our Dyson V12 model kept displaying the "clean the filter" warning even though we had cleaned it, and our underarm attachment broke twice in the same place without any force. I explained that we have been experiencing filter problems for the last six months. I mentioned that even though we washed the filter a week ago and dried it for two days, it still showed the filter cleaning warning. They informed me that the filter was guaranteed independently of the machine and that the warranty duration was one year, suggesting that I buy a new filter for a fee. They made the same suggestion for the underarm attachment. The main reason I chose this brand was its durability and the technical team's quick, customer-oriented solutions when problems arose, but I have seen that this policy has changed over the years. I think they are now failing in terms of durability and the supply of free spare parts.
My Dyson V12 vacuum cleaner has been showing a filter cleaning warning for several weeks, even though the filter has just been cleaned. When I called for support, I was told that the filter needed to be replaced. Despite having purchased the product less than a year ago, they claimed the filter has ...
We have been calling Dyson for a long time because the Dyson v12 wireless vacuum cleaner gave a filter warning, but they do not stand behind their products at all. In our first calls, they were constantly asking us to clean the filter even though the filter was clean, and now they are saying that th...
About three months ago, I bought a Dyson V12 device. In early February, I got a warning that the filter needed to be cleaned. I cleaned the filter in accordance with the instructions, but the warning persisted as if I hadn't cleaned it. I called Dyson's customer service, and they said they would sen...
I purchased my Dyson V12 wireless vacuum directly from Dyson’s site, expecting quality and reliable service. Unfortunately, after the vacuum malfunctioned, I contacted support and sent it in for repairs. It’s been 1.5 months, and I’m still without a working vacuum. Despite the product being under wa...
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