Dyson Cinetic Big Ball Complaint – Wrong Product Returned Three Times

I purchased a Dyson Cinetic Big Ball corded vacuum cleaner in May 2025 and started using it three months later. During the first use, after cleaning just one room, the dust bin got clogged and the vacuum lost suction power. I contacted Dyson customer service, provided the serial number through a video call, and they asked me to perform a “dry tea test.” During the test, it was clearly seen that the product was not suctioning properly. Since I bought the product from Hepsiburada, customer service instructed me to send it back to them through the same platform.

On September 26, 2025, I sent the product to Hepsiburada (Order No: 62753916131015). However, they refused the return and sent it back to me — but the product I received was not mine. The box and the vacuum inside were completely different and severely damaged. I reported this to Dyson customer service again and ended up sending the product back three times in total. The first time I received a completely different product, and during the second and third shipments, the same incorrect and broken unit was sent back to me. Each time, they told me it was “under inspection,” without admitting their mistake or providing any resolution.

Even though my product is under warranty, I’ve been struggling with this issue for over a month, and I haven’t been able to clean my home. I request that Dyson locate and return my actual product, or if that’s not possible, replace it with a new one. This experience has seriously damaged my trust in the brand.