Sent My Dyson To Repair, Replacement Approved But There Is No Delivery

Timuçin
May 23, 2023 10:32 pm
14

4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 10.05.2023. On 19.05.2023, it was decided to replace the product. Although it is 23.05.2023, my product has still not arrived and the customer service says that the process will take 20 days. Although I state the urgency each time, there is no improvement and I am being victimized because there is no other vacuum cleaner at home. I absolutely did not approve of such a behavior and process for a brand like Dyson.

May 24, 2023 8:59 am (10 hours after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Dyson Vacuum Cleaner Fixing Process All Messed Up

Gökhan
May 21, 2023 12:48 pm
15

Dyson Delayed Pick-Up, Disappointing Service Experience Sparks Regret

Arzu
November 22, 2023 7:17 pm
34
1
Adem is completely dissatisfied with the result

The Dyson V15 Must Read Before You Buy... After Sales Service!

Adem
December 21, 2023 1:56 pm
34
The Dyson V15 Must Read Before You Buy... After Sales Service!
The Dyson V15 Must Read Before You Buy... After Sales Service!
The Dyson V15 Must Read Before You Buy... After Sales Service!
The Dyson V15 Must Read Before You Buy... After Sales Service!
+1
1
Uğur is completely dissatisfied with the result

I’ve Waited 45 Days for a Dyson Bigball2 Vacuum Head Replacement with No Solution

Uğur
June 26, 7:56 pm
6

My Dyson V Series Keeps Breaking

Zeynep
June 19, 11:10 pm
4
Report a Similar Issue