4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 10.05.2023. On 19.05.2023, it was decided to replace the product. Although it is 23.05.2023, my product has still not arrived and the customer service says that the process will take 20 days. Although I state the urgency each time, there is no improvement and I am being victimized because there is no other vacuum cleaner at home. I absolutely did not approve of such a behavior and process for a brand like Dyson.
on April 4th, 2023, I had to send my Dyson vacuum cleaner to the tech guys because it wasn't sucking as well as it used to. Turns out, some parts were worn out. At first, they were positive, and asked which parts need fixing?" So, gave them the deets, and they gave me the price. I was cool with it, ...
I called Dyson customer service at 18.11. I explained the situation because my device was not performing sufficiently. They said they would send a courier company and pick up the device. They were going to come to pick up the device at 20.11, but when we arrived at 23.11, the device was still not de...
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
I am absolutely furious with Dyson! I ordered my Dyson cordless vacuum on December 8, 2024, and in just under six months, I've had to send it to service three separate times for the exact same error! Each time, they claim to replace a part and send the product back, only for the same issue to resurf...
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