On March 22, 2025, my Dyson Gen5 Detect vacuum suddenly stopped working during use and wouldn’t turn back on. The next day, March 23, I contacted Dyson support by phone. We did a video call and ran several diagnostics, and they concluded the issue was with the battery. They promised to send a replacement battery.
On March 28, the new battery arrived, but it didn’t fix the issue—the vacuum still wouldn’t start. I reached out again via WhatsApp and had another video call with a technician named T****. This time, I was told the problem wasn’t the battery, but the main body of the vacuum. They instructed me to return the battery and assured me the main unit would be sent to me instead.
I returned the battery on March 29, but when I called Dyson again on April 4 to follow up, I was told they would not be sending a new main unit after all and that the device must now go through a service process.
So why did they waste over a week of my time and give me false information? If they were never going to replace the body, why tell me they would? This is completely unacceptable from a premium brand like Dyson. If this situation isn’t resolved as promised, I will continue to press the matter and escalate. I expect Dyson to honor what was stated during the support call and resolve this issue without more runaround.
Device Serial Number: Z5T-EU-TGA3709A
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
I purchased a Dyson V8 vacuum cleaner with the serial number 4MF-EU-TGP0602A. The vacuum would stop working and only start again when it was tapped or shaken. After my phone call with Dyson service experts on 20.10.2025, they sent me a new battery on 25 October 2025 for replacement. However, the vac...
I recently bought a Dyson Gen5 Detect vacuum from the company's official website. It arrived today, and I couldn't wait to put it to use. I fully charged it, but the vacuum would not work at all. I immediately contacted customer service, and they attempted to help me via video call, but it was ineff...
I own a Dyson V15 Absolute Detect vacuum, and during routine use, the battery ran out as expected. However, when I plugged it in to charge, I noticed it wasn’t charging or turning back on at all. I immediately tried to contact Dyson support, but after waiting 18 minutes with no response, I sent an ...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
Comments