I placed an order with DS Damat on February 23, 2024, and was contacted by a customer representative who informed me that there were quality issues with the products and they had to cancel the order. I told them that the quality problems were their responsibility, and I wanted my items without any defects. Eventually, my order was delivered. However, on September 9, 2024, I placed another order for five items, only to receive two, while being told that the other three had quality issues and I could either cancel or reorder different items at the same price. Strangely, these "problematic" items are still available for sale on their website. When I questioned this, a representative rudely accused me of lying and spoke in an unprofessional manner. The company’s inability to manage quality control is not the customer's fault, and I expect DS Damat to deliver the remaining items without further delay. This situation has shown how poorly DS Damat handles its responsibilities and customer relations.
I placed a clothing order on DS Damat’s online shopping website on March 5, 2025. I ordered a total of 13 items, but only 3 were delivered. I’ve been calling customer service almost every day regarding the remaining 10 items, and each time I’m met with the same delaying tactics. At one point, they e...
I found out via email on December 7, 2023, that my order with the number DTH47D, which I purchased on November 21, 2023, was canceled. Since I didn't request a return for the product and haven't received it yet, I spoke with a customer representative. They told me that the product had a defect when ...
The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed another order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a...
I placed an order on Swatch’s website on August 27, 2024, expecting timely delivery. Customer service assured me that my item would arrive by September 3. However, when I followed up recently, I was informed that it still hasn’t even been shipped. Despite repeated promises of updates, I have yet to ...
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