I purchased two shirts from the DS Damat website during the November discounts. Today, customer service called me and said that defects had been detected in the products during shipping, so they would issue a refund. I told them I was willing to accept the products as they were and asked them to send them to me. They replied that they couldn’t send defective products. I explained that once I accepted the condition of the products, there should be no issue for them. The products, which previously appeared as "in shipping" on the website, now show as "order received" when I checked again. Attracting customers with discounts and then canceling orders using the "defect" excuse is not fitting for a brand like this. I want my products.
I placed a clothing order on DS Damat’s online shopping website on March 5, 2025. I ordered a total of 13 items, but only 3 were delivered. I’ve been calling customer service almost every day regarding the remaining 10 items, and each time I’m met with the same delaying tactics. At one point, they e...
I placed an order with DS Damat on February 23, 2024, and was contacted by a customer representative who informed me that there were quality issues with the products and they had to cancel the order. I told them that the quality problems were their responsibility, and I wanted my items without any d...
The product we purchased from DS Damat brand in July turned out to be defective. The light in the store is so dim that it is not possible to notice the permanent iron marks on the fabric. Moreover, although it has been almost a month, the examination of the product is still not over. I am getting ma...
Six months ago, I purchased a pair of jeans from DS Damat. Recently, I noticed an unusual wear in the crotch area and returned them to the store for inspection. To my dismay, the company's verdict was "user error," claiming the wear was due to friction. However, this explanation doesn't add up. The ...
On December 19, 2025, I went to the store to exchange a gift purchased for me from DS-DAMAT within the valid exchange period, as I already had a similar piece of clothing. I couldn’t find anything I liked and asked for a refund, but the store declined. Instead, they assured me that I could complete ...
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