DS Damat Canceled My Discounted Shirt Order Citing Defects Despite My Approval
I purchased two shirts from the DS Damat website during the November discounts. Today, customer service called me and said that defects had been detected in the products during shipping, so they would issue a refund. I told them I was willing to accept the products as they were and asked them to send them to me. They replied that they couldn’t send defective products. I explained that once I accepted the condition of the products, there should be no issue for them. The products, which previously appeared as "in shipping" on the website, now show as "order received" when I checked again. Attracting customers with discounts and then canceling orders using the "defect" excuse is not fitting for a brand like this. I want my products.
Regarding the complaint of Mr. Kadir D., First of all, we would like to thank you for your interest in our company. Your application has reached us. We will contact you as soon as possible. Thank you for your understanding, and we wish you a good day. For your information, Best regards, D’S Damat Customer Relations
Dear Kadir D., Regarding your complaint: Information has been provided regarding our customer's complaint. You can reach us through the contact details below for any questions, suggestions, or feedback. We thank you for your understanding and wish you a good day. For your information, Best regards, D’S Damat Customer Relations (Working Hours: Weekdays 09:00-19:00)
Different products were sent instead of the original ones. They said there was a defect in the product of my colleague (Mehmet Göçmen/ Gaziantep) and a refund was issued. Thank you, "Şikayetvar". Thanks to you...
