I found out via email on December 7, 2023, that my order with the number DTH47D, which I purchased on November 21, 2023, was canceled. Since I didn't request a return for the product and haven't received it yet, I spoke with a customer representative. They told me that the product had a defect when it was sent to the courier, and since it's out of stock, the refund was processed. Right at that moment, when I checked the store's website, I could still add the same product to my cart. They said they can't help with this issue and there's nothing they can do. I bought the product for ₺999.99, and now it's priced at ₺1,599.99. Are you trying to make me buy the same product at the new higher price instead of sending me the one I ordered? This doesn't suit a store like yours at all. I was shocked by what happened.
I bought two things from the store and paid for them on October 22, 2023. I only received one of the items I ordered at my address. They canceled the other item because it was out of stock. I asked for my money back. Because I didn't have an invoice, they told me to talk to the customer support repr...
I placed an order (Order No: DTI6V7) from Mango on 21.11.2023. Before long, a cargo tracking number was entered as if it had been sent. I reported that the tracking number of the product was incorrect and asked about the status of my order. I think the automatic response was that the products were s...
My order with the code DU29E4 was unexpectedly returned within 15 days, without any explanation, even though the product is still in stock, and this happened without my request and before the item was shipped from the warehouse (before handing it over to the courier service). Furthermore, they proce...
I still haven't received the order number DHZ81I that I made from Mango on March 16, 2023. I made the purchase through the app. I sent 2 e-mails and talked to the customer representative 2 times, but there is no clear answer even though I have reached them, they keep saying what I know, neither the ...
I specifically selected the products I ordered from Mango online on September 14, 2023, without the "delivery within 22 business days" statement, hoping for a quick delivery. However, Mango canceled one of my products due to stock issues. When the other items didn't arrive either, I contacted custom...
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