Hello, we’ve been using the Dexcom G6 glucose monitoring system and for the past three days, we’ve been stuck with the same “3-hour wait” error that just won’t go away. This isn’t during a warm-up period or sensor extension—this is a repeated error that makes the device completely unusable.
My son is young and relies on this device to manage his condition safely. Because of this recurring issue, he’s been missing school, which is completely unacceptable. I’ve tried everything and waited patiently for help, but no one from Dexcom has responded. Why is there no proper support for such a critical medical device?
We’re not even in an extended session. This is clearly a product malfunction. I urgently request a new sensor to be sent right away. Dexcom, please step up and resolve this issue. My child shouldn’t have to choose between his health and his education.
We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
We purchased the Dexcom G6 starter kit, and the first month went smoothly. In the second month, the first week was manageable with frequent calibrations, but for the past week, it has been nothing but problems. Despite using a newly inserted sensor, it keeps giving incorrect low readings, making us ...
Comments