I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every replacement request takes an additional 10-15 days on average, adding unnecessary stress to already difficult circumstances. As a parent of a child with diabetes, we are already dealing with significant emotional and financial challenges. This lack of timely support from Dexcom is unacceptable. I urge the company to prioritize diabetic families and expedite the replacement process immediately. We deserve better service and reliability.
Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
Hello, we’ve been using the Dexcom G6 glucose monitoring system and for the past three days, we’ve been stuck with the same “3-hour wait” error that just won’t go away. This isn’t during a warm-up period or sensor extension—this is a repeated error that makes the device completely unusable. My son ...
We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
I keep experiencing recurring issues with the Dexcom G6 sensor and transmitter replacement process, especially when the transmitter’s life ends. Despite following all recommended steps, including disconnecting Bluetooth, it takes several hours for the new transmitter to connect. During this delay, ...
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