We purchased the Dexcom G6 starter kit, and the first month went smoothly. In the second month, the first week was manageable with frequent calibrations, but for the past week, it has been nothing but problems. Despite using a newly inserted sensor, it keeps giving incorrect low readings, making us think our child is experiencing dangerous hypoglycemia when they are not.
The critical low alarms have been waking us up all night, forcing us to check and recalibrate over and over. Even after replacing the sensor, the issue started again on the first night. Now, at school, the same false low critical alert is blaring, disrupting the entire day. Why are we paying so much for a system that doesn’t work properly?
This is unacceptable—my child is already going through a difficult time, and the constant alarms are causing unnecessary panic. We cannot even reach customer service, yet when placing an order, you were easily accessible. Dexcom, fix this immediately! Why should we keep pricking our child’s fingers when we paid for a sensor that should be reliable? Someone needs to help us now!
We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor. This is una...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
Hello, we’ve been using the Dexcom G6 glucose monitoring system and for the past three days, we’ve been stuck with the same “3-hour wait” error that just won’t go away. This isn’t during a warm-up period or sensor extension—this is a repeated error that makes the device completely unusable. My son ...
We switched to the Dexcom G7 because of frequent measurement errors with the Freestyle system, hoping for more reliable readings. But what we got was even worse. Dexcom G7 showed a critical low alert, which immediately sent us into panic mode. While rushing to treat what we thought was a severe low,...
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
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