We’ve only been using the Dexcom G7 continuous glucose monitor for three days, and it already failed on us—right in the middle of the night. The sensor gave an error with no warning, which forced us to wake up my son from his sleep just to remove the faulty one and install a new sensor.
This is unacceptable, especially considering how much we pay for this device. When you're investing this kind of money into a critical medical tool, you expect reliability—not for it to crash in the middle of the night. The stress, the sleep interruption, and the hassle of dealing with defective equipment are not what any parent should be going through.
I’m urgently requesting a free replacement sensor to make up for this defective one. Dexcom, you need to ensure your products are dependable—especially for children. Please address this issue immediately. We rely on this device to keep our child safe.
Hello, we’ve been using the Dexcom G6 glucose monitoring system and for the past three days, we’ve been stuck with the same “3-hour wait” error that just won’t go away. This isn’t during a warm-up period or sensor extension—this is a repeated error that makes the device completely unusable. My son ...
We purchased the Dexcom G6 starter kit, and the first month went smoothly. In the second month, the first week was manageable with frequent calibrations, but for the past week, it has been nothing but problems. Despite using a newly inserted sensor, it keeps giving incorrect low readings, making us ...
Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
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