I keep experiencing recurring issues with the Dexcom G6 sensor and transmitter replacement process, especially when the transmitter’s life ends. Despite following all recommended steps, including disconnecting Bluetooth, it takes several hours for the new transmitter to connect.
During this delay, we are forced to repeatedly rely on finger pricks for blood glucose readings, which is both inconvenient and frustrating. This defeats the purpose of using a continuous glucose monitoring system.
Dexcom needs to address this connectivity issue urgently and provide clear, reliable solutions to ensure a seamless transition between transmitters. As a user, I expect more dependable service for such a critical medical device. Please resolve this matter promptly.
I trusted Dexcom with my health and chose their products for my family, but the ongoing delays in the sensor replacement process have left us extremely frustrated. It has been 45 days since I sent back my most recent Dexcom G6 sensor for replacement, and there has been no progress or update. Every r...
Hello, we’ve been using the Dexcom G6 glucose monitoring system and for the past three days, we’ve been stuck with the same “3-hour wait” error that just won’t go away. This isn’t during a warm-up period or sensor extension—this is a repeated error that makes the device completely unusable. My son ...
I’ve been using the Dexcom G6 for a while, and at first, everything worked smoothly. But the last three sensors have been a nightmare. The accuracy has completely dropped, and I’m constantly getting error messages—even during the first 10 days of use. Over the summer, two sensors fell off while my ...
We have been using the Dexcom G7 sensor for two months, but we are constantly facing serious issues. Our second sensor failed to take any readings and kept showing errors. We contacted customer service, and they requested screenshots and device information, promising a replacement sensor—yet after s...
Hello, we have been battling Type 1 diabetes for a year now, and my child is only 7 years old. We rely on the Dexcom sensor to manage blood sugar levels effectively. While it is a great system, the lack of proper customer service and follow-up in our country is extremely frustrating. When we report...
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