About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred again, and once more, the laptop was returned after repair without honoring the replacement request.
The problem resurfaced a third time, and this time, I was blamed for a "user error" due to a faulty charging socket. The laptop was returned to me supposedly fixed, but it still wouldn’t charge and wouldn’t turn on, despite having charge when it shut down. Over the last year and a half, I’ve sent the device in for repair three times, each time experiencing the same issue of it not turning on or charging.
Now, for the fourth time, my laptop, fully charged, has suddenly shut down and won't turn on. As a software engineering student with exams, being without a computer for twenty days each time is a significant hardship. With only three months left on my warranty, I feel like I’m being strung along until it expires. They say replacements are only possible within the first six months, but why wasn’t this communicated earlier? If a replacement is not provided this time, I will file complaints with all relevant authorities. I demand not just a fix, but a replacement.
I barely use my Dell G15 5525, yet I’ve already had to replace the motherboard twice under warranty. Despite these constant hardware failures, Dell refuses to replace my laptop and insists on repairing it instead. It’s unacceptable for a product to have this many critical issues within the warranty ...
My Dell G3 15 3590 laptop, which I bought about three years ago, has recently developed a serious problem. The hinge of the laptop began to make a loud noise and soon after, the screws started to come loose one by one. Despite the fact that the warranty period has expired, Dell is asking me to pay a...
My Dell G15 5511 notebook started malfunctioning within its first year, frequently freezing. By the time it reached two years, the USB ports stopped working entirely, and I was informed that a component had failed. How can a brand-new computer have so many issues in such a short time? I am an extre...
I bought a Dell G3 15 laptop in 2021. Dell Service replaced the motherboard within the first year, thanks to the warranty. A year later, they had to replace the motherboard again. After six months of the warranty ending, another problem happened even though we just replaced the motherboard. I return...
I've been using my Dell G15 laptop for over ten months without any serious concerns. However, it abruptly shut down during normal operation. When I reported the problem to customer service, they promised me that on-site help would enable a motherboard replacement. However, they did not reveal that t...
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