I bought a Dell G3 15 laptop in 2021. Dell Service replaced the motherboard within the first year, thanks to the warranty. A year later, they had to replace the motherboard again. After six months of the warranty ending, another problem happened even though we just replaced the motherboard. I returned the laptop to Dell Service. Even though it hadn't been long, they told me again that they needed to replace the motherboard. This time, they asked for a price of 36,000₺ without the warranty, which is based on the original price of the laptop.
I told Dell that it's not normal for the motherboard to be replaced three times in just 2.5 years. I made it clear that either the laptop needs to be replaced or the motherboard, which was replaced six months ago, should be exchanged under warranty. But Dell hasn't replied or done anything about it. I've used and taken care of a lot of laptops for a long time, but I've never felt so ignored.
Also, when I got the product from the service, I saw that a lot of screws were missing and even the WLAN card in the laptop was not there. I've never seen such carelessness before. I've lost a lot of trust in Dell. Also, it's really disappointing that they haven't replied to my emails and have been ignoring me.
I purchased a Dell G16 7630 laptop from Hepsiburada for ₺58,000, and since the very first day, I’ve been dealing with constant freezing, startup failures, and performance lags. The device’s performance is far below expectations — it struggles even during basic daily use, which is unacceptable for a ...
Hello, I purchased a Dell Gaming G16 laptop from Dell about 10 months ago. The "w" key started coming off, despite not using the gaming laptop for extensive gaming. On 19.04.2024, I took it to the authorized service center, and they stated that the key was not covered by warranty and demanded around...
I purchased the Dell G15 5511 laptop and have been using it exclusively with an external keyboard and mouse on my desk since the purchase. The first time I wanted to use the built-in keyboard, I found that the letters 'ç' and 'ş' were not working. On 27.09.2023, I took the device to the authorized ...
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
I barely use my Dell G15 5525, yet I’ve already had to replace the motherboard twice under warranty. Despite these constant hardware failures, Dell refuses to replace my laptop and insists on repairing it instead. It’s unacceptable for a product to have this many critical issues within the warranty ...
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