I've been using my Dell G15 laptop for over ten months without any serious concerns. However, it abruptly shut down during normal operation. When I reported the problem to customer service, they promised me that on-site help would enable a motherboard replacement. However, they did not reveal that the replacement motherboard had previously been serviced and repaired. Replacing my old motherboard with a refurbished one left me profoundly concerned. Selling a product with a broken part and then attempting to replace it with a reconditioned one is unsatisfactory, raising questions about Dell's commitment to customer happiness.
As a consumer, I am deeply unsatisfied with the situation. Despite paying a premium for Dell's reputation and anticipating excellent after-sales care, my experience was disappointing. The loss of data due to the unexpected shutdown and motherboard replacement has created major inconvenience. This experience has eroded my confidence in Dell's product quality and customer service.
I expect Dell to keep its commitment to customers by providing services that live up to its promises.
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
I bought a Dell G3 15 laptop in 2021. Dell Service replaced the motherboard within the first year, thanks to the warranty. A year later, they had to replace the motherboard again. After six months of the warranty ending, another problem happened even though we just replaced the motherboard. I return...
In November 2022, I purchased a Dell G15 laptop. The device had to be sent for repair about 5 times, with the main module being replaced twice. Despite notifying them of ongoing issues with freezing and delays, they closed my case without any feedback. Customer service representatives informed me t...
I’m beyond frustrated with the quality of the Dell G15. I trusted the brand when purchasing this laptop, but in just three years, it has needed repairs twice. Both the screen and GPU had to be replaced due to manufacturing defects. Now, after all these issues, the laptop completely freezes just one ...
I barely use my Dell G15 5525, yet I’ve already had to replace the motherboard twice under warranty. Despite these constant hardware failures, Dell refuses to replace my laptop and insists on repairing it instead. It’s unacceptable for a product to have this many critical issues within the warranty ...
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