crypto.com froze my account without warning, blocking fund withdrawals; how can I resolve this quickly?

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Xolvie
Xolvie Resolution Specialist January 07, 4:33 pm

If crypto.com froze your account without telling you, check your email and account reports to see if there is a message that explains the freeze.

Accounts are usually closed because of safety issues, questionable behavior, or breaking the rules.

If no information is given, you should contact crypto.com's help team right away through the app's chat feature or by emailing [email protected].

To get your problem fixed faster, be clear about what's going on and include your account information and any transaction IDs that are important.

If help doesn't answer or there are delays, you can send your request to the next level through crypto.com's official social media accounts, like @cryptocom on X.

Companies often put public problems at the top of their lists. Be responsible and don't share private information in public posts, like your login information.

To speed up the process, make sure you've done all the steps needed to prove your name in your account.

If you can't get to your money for a long time, you might want to file an official complaint with Xolvie to let others know about the problem.

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