We booked Antalya–Vienna tickets from Corendon Airlines as two families. Unfortunately, just before the trip, my spouse suffered two fractures in her knee, and her doctor clearly advised against flying, providing an official medical report. Despite this urgent and medically justified reason, Corendon flatly refused to refund or credit our tickets, leaving us completely unsupported.
I initially called their customer service to explain that this wasn’t a change of plans or a casual cancellation—the other family continued the trip, but we had no choice due to my spouse’s health. Yet I was told they couldn’t assist over the phone and that I needed to fill out a form online. I submitted the form as instructed. They promised a response within 72 hours, but after a full week of silence, I had to follow up myself.
When I finally got someone on the phone, all they did was repeat the same unhelpful script—no refund, no rescheduling option, no empathy whatsoever. I find it unacceptable that even international airlines offer partial refunds or rescheduling with a fee, while Corendon refuses to show basic human decency or flexibility, especially in a health emergency.
As a resident of Antalya, I am truly disappointed and embarrassed by the way this local airline operates. I strongly urge Corendon to reconsider their policies and provide compensation in cases of documented medical necessity. This kind of treatment is not what any traveler deserves.
I canceled two flight tickets I purchased from Corendon Airlines on May 1st and immediately submitted a refund request. The confirmation email clearly stated that the refund would be processed and deposited into my account within 7 business days. Today marks the 7th day, and still—no refund has been...
In November 2024, I purchased round-trip tickets from Antalya to Cologne (March 17-21, 2025) with Corendon Airlines for a short trip with my spouse and child. Since it was a brief getaway, we were confident about our travel plans, so we booked and prepaid for our hotel in advance. After nearly two ...
This was hands down the worst customer service experience I’ve ever had with any airline. I purchased a ticket through Corendon Airlines, mistakenly entering the wrong travel date. I reached out immediately, expecting to correct the issue with a reasonable fee, but instead was told I'd have to pay t...
Before my flight with Corendon Airlines, I tried to purchase an extra service for my spouse’s bicycle through their website. The fee was around ₺2,500, and I attempted the payment, thinking the first attempt didn’t go through. But to my shock, I was charged three separate times for the same service....
On January 29, I flew with Corendon Airlines from Medina to Istanbul. Upon arriving at Istanbul Airport, I collected my luggage only to find both of my suitcases were severely damaged. One was completely torn apart, and the other had both a torn exterior and broken wheels. I immediately reported the...
Comments