My niece had a flight from Cologne/Bonn Airport to Çukurova Airport on 14/08/2024. A few days prior, we completed the online check-in through their app and even purchased extra baggage. Today, when my niece went to the counter to get her boarding pass, they said they couldn't see the online check-in in their system and demanded an additional €10 for a regular check-in.
It's frustrating that they can't do their job correctly. You complete the online check-in, yet you still have to go to the counter. When you do, they can't see this information in their system. Moreover, their app doesn't show any details about your check-in, and they don't send any confirmation via email either.
In summary, they open all channels to charge you more money. And they are doing this to a 15-year-old girl traveling alone. Thankfully, she had some pocket money with her, but what if she didn't? Would they have left her stranded there? Is the extra money worth putting a child through this? I hope they still have some shame!
I purchased a Corendon Airlines ticket for a flight to Cologne scheduled on 08.06.2025. When I went to the airport counter to check in, I was charged an extra €10 simply because I hadn’t completed online check-in in advance. I was told that online check-in must be done beforehand—but when I offered ...
I had a flight with Corendon Airlines from Gaziantep to Hannover on August 7, 2024. When I attempted to check in online, the system indicated that online check-in was closed and noted that we could complete this process for free at the ticket counter. However, at the counter, they demanded €10 from ...
Corendon Airlines charged me 10€ for not doing an online check-in on my Berlin to Izmir flight. The company did not inform me via email or SMS about this. Despite the 'Manage my booking' section clearly stating 'online check-in not available, only airport check-in possible,' I was forced to pay 10€...
On August 29, 2025, during check-in at Cologne Airport for my flight X5904/29AUG, my family and I were required to pay a total of €30. Despite multiple attempts to complete online check-in via both your website and mobile app, your system continuously displayed errors, preventing the process from be...
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