On February 17, 2023, I purchased a pair of Converse shoes from Boyner. The inner back part of the shoe has come apart, causing discomfort and starting to harm my foot. This issue has not only diminished the expected performance from the product's quality but also caused physical discomfort and pain. The current price of the shoes is ₺3200. Purchasing shoes at this price with the expectation of wearing them for years makes encountering such a problem disappointing, as it indicates a lack of commitment to the product's quality!
I reported this issue to the store and requested either a refund or an exchange. However, my request was denied. Upon researching similar complaints, I discovered that many consumers in the same region have experienced similar issues. This suggests there may be a defect in the product's manufacturing or materials used.
According to the relevant articles of Law No. 6502 on Consumer Protection, in case of identifying a defective product, consumers are entitled to choose remedies such as return, exchange, or free repair. In this context, I request that my grievance be addressed and my request for refund or exchange be reconsidered within the framework of my legal rights.
On August 16, 2023, I purchased a pair of Tommy Hilfiger shoes from the Boyner store in Balikesir. Despite having worn the shoes perhaps 7-8 times since the purchase, the front part of the right shoe, where the plastic meets the shoe, has detached. Considering the substantial cost of nearly ₺3000, t...
On May 24, 2024, I purchased a pair of Under Armour training shoes from Boyner Online for ₺2,312 (Order No: 1029113736). Despite the shoes having a 2-year warranty and the seller being a well-established retailer like Boyner, my claim for warranty coverage was denied—twice. After less than a year of...
On October 19, 2023, I purchased a pair of Calvin Klein boots from Boyner for approximately ₺4,000. I used the boots only for daily wear under normal conditions, but before even a year had passed, cracks and splits appeared on both sides of the boots. I brought them to the Boyner store for inspectio...
On August 10, 2022, I purchased a pair of Skechers shoes from the Boyner store and wore them only five times before noticing deformities and tears in the inner lining. Despite the two-year guarantee, when I returned the shoes with the box to the store in January, they sent it to the manufacturer for...
The pair of shoes I purchased from the Converse store at İzmir İstinyepark Mall on 5th November 2023 tore from the front within less than a year. When I initially bought the product, the sales representatives mentioned it came with a 2-year warranty and advised me to bring it back if there were any ...
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