Converse Refused to Replace My Torn Shoes Despite Warranty After Less Than a Year

The pair of shoes I purchased from the Converse store at İzmir İstinyepark Mall on 5th November 2023 tore from the front within less than a year. When I initially bought the product, the sales representatives mentioned it came with a 2-year warranty and advised me to bring it back if there were any issues. Following their instructions, I returned the shoes to the store for inspection, and the process began. Knowing that the issue wasn’t caused by my use and having full trust in the Converse brand, I was counting down the days to receive my new pair. However, I received an unexpected and disappointing response. A picture of the shoes is also attached. Converse claimed that the wear and tear were caused by me and that there was no manufacturing defect. I completely reject this conclusion. I have already applied to the Consumer Arbitration Board because I firmly believe there is no fault on my end. I expect a positive response and support from "Eren Perakende", a large producer, in resolving this matter. I am requesting the product to be replaced with a new one. I have already sent the shoes back for re-evaluation. I have been using Converse shoes for many years, and this is the first time I've encountered such an issue. A company of this size should own up to its mistakes and avoid causing harm to its customers. I refuse to accept that a manufacturing defect is being blamed on the customer. I would like to emphasize that I expect assistance from the authorities on this matter. I simply don’t understand how a pair of shoes can deteriorate like this in less than a year. I had expected a large brand like Converse to acknowledge the issue and offer help. Blaming the customer is the easiest response in such situations. I would like to make it clear that if I do not receive a satisfactory response, I will do everything in my power to pursue this matter further.