On October 19, 2023, I purchased a pair of Calvin Klein boots from Boyner for approximately ₺4,000. I used the boots only for daily wear under normal conditions, but before even a year had passed, cracks and splits appeared on both sides of the boots. I brought them to the Boyner store for inspection, and within two days, I was told that the claim had been rejected due to “user error.”
When I bought the product, I was specifically told that I wouldn’t face any quality issues with Calvin Klein products. I also paid for the item in six monthly installments, and it’s very disappointing that such a problem has appeared so soon after purchase. I find it unacceptable that a boot used only for walking in normal conditions would crack and break within a year.
I request that Boyner and Calvin Klein reexamine the product thoroughly and provide a clear explanation as to how this could be considered user error. I expect my issue to be resolved quickly — either through a product replacement, refund, or another suitable solution.
I bought Calvin Klein sneakers from the Boyner store in April 2023. After only a few days of use, the back interior of the shoe began to separate, and the point where the sole connects began to separate on both shoes. They blamed it on user error when I sent them in for inspection. It's extremely in...
In July 2025, I purchased a pair of Calvin Klein sneakers from the Boyner Trabzon Forum store. Within just two months, the sides of the shoes began to split. Since the product is under warranty, I sent it twice for inspection through Boyner, and both times the case was registered under Test Form No:...
I bought a Calvin Klein bag from Boyner on October 23, 2023, and within a year, the leather started peeling. I took it back to Boyner, hoping for a resolution, and they sent it in for inspection. However, the response came back as a rejection, claiming it was due to “user error.” I’m frustrated beca...
I sent my Tommy Hilfiger boots, which I purchased from Boyner a month ago, for inspection on November 13, 2024. Today, when I called to check on the status, I was told that the company rejected my claim, citing user error. Are they mocking me? The boots, which cost me ₺5,000, haven’t even been worn ...
Hello, I bought a pair of Calvin Klein brand boots from the Boyner store in Elazig about a year ago, near the end of winter. Despite not wearing them frequently, I noticed that the CK logo on my boots was peeling off and the leather was cracking. Concerned, I sent them in for warranty evaluation, on...
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