Chanel perfume didn’t last at all, how can I ask for replacement?

On December 6, 2024, I purchased a 100 ml Coco Chanel Mademoiselle Eau de Toilette from Sephora Online during a discount campaign, paying ₺4,352.34. After receiving the product, I noticed that the bottle cap was defective. Following Sephora customer service’s request, I sent the perfume in for inspe...

On August 9, 2025, I purchased a total of four perfumes from the Duty Free store at Antalya Airport International Terminal 2. These included one Chanel Eau Splendide for €120 and two Bvlgari perfumes for a total of €190. To my shock and disappointment, all of the perfumes I purchased turned out to ...

I recently placed an order through the website Parfüm İmzası (Order No: 0580*1700) and purchased three perfumes: Narciso Rodriguez 100 ml, Chanel Coco Mademoiselle, and Exnia. I received the products in Antalya and paid via IBAN transfer. The items were advertised as original and long-lasting, but ...

I purchased a Chanel perfume from the Unifree Duty Free store at Istanbul Airport. However, as soon as I started using it, I noticed that the bottle was leaking every time it was sprayed. This is both inconvenient and unacceptable, especially considering the high price and the premium reputation of ...

I purchased a Bleu de Chanel perfume from Istinye, expecting the luxury quality that Chanel is known for. However, I am extremely disappointed because the scent barely lasts an hour and has no noticeable projection. I have used this fragrance before, and it was never this weak, so I don’t understan...

Order No: 8003933529 – I purchased a Chanel perfume from Sephora’s online store on January 16, and it was delivered on January 18. However, when I opened the box, I immediately noticed that the batch code on the bottle did not match the code on the box—both codes should be identical, but they were c...

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I purchased several high-end perfumes, including Chanel, Dolce & Gabbana, and YSL, from Sephora, and I am extremely disappointed. The longevity is practically nonexistent, which makes me question their authenticity. I returned the perfumes for inspection, but when they were sent back, no exchange or...

I purchased Chanel Coco perfume from Sephora, but I was disappointed to find that the scent doesn’t last. I reached out to customer service to explain the issue, and they asked me to send photos of the perfume via email, which I promptly did on May 8, 2024. However, despite waiting a month and a hal...

On April 23, 2024, we purchased a 100ml Chanel women's perfume for my wife at the Duty-Free shop in the international terminal of Antalya Airport. We paid by credit card and boarded our flight abroad. A few days later, my wife tried the perfume and was shocked. She asked me if it was possible that t...

I reported to the authorities at Sephora that the three Chanel perfumes I purchased had no scent. I sent product images via email for inspection. It has been three weeks now, and I still haven't received a response. When I call, they tell me they're waiting for a response from the authorized firm. I...

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I ordered the Blue de Chanel perfume from Sephora's online store, but it absolutely does not last even 5 minutes on my skin. The longevity is zero. I submitted a request for the product to be inspected and sent a photo. They requested a PDF format, which I provided, but I received a response asking ...